How To Hold and Release Orders From An Integration

Order Status How To Hold and Release Orders From An Integration

Sometimes, you’ll want to check orders that automatically enter our system through integrations.

You might need to add/delete an item, check delivery rules, verify that the right product is being sent out, or check against fraud.

Now, it’s possible to edit any order that’s still in “Pending” status, but the warehouse processes these orders fairly quickly, and once they do so, you’re no longer able to edit those orders.

The best way to make sure an order stays in Shipedge until you’ve checked it is by changing its status from “Pending” to “Waiting” (AKA “Hold”). Shipedge also allows you to hold orders on entry automatically.

Setting up the Hold Status
1. In the Integrations view, simply click on the checkbox in the “Hold Entry” column. This means that orders will come into Shipedge with a “Hold” status.

2. To release a Waiting order, click on the “Release Order” link on the right-hand side of the screen (1).

3. You can also release orders by clicking on the “Release Order” link in the “Order Details” screen.

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Order Status

How To Hold and Release Orders From An Integration

Setting up the Hold Status1. In the Integrations view, simply click on the checkbox in the “Hold Entry” column. This means that orders will come into Shipedge with a “Hold” status.

2. To release a Waiting order, click on the “Release Order” link on the right-hand side of the screen (1).

3. You can also release orders by clicking on the “Release Order” link in the “Order Details” screen.

Setting up the Hold Status
1. In the Integrations view, simply click on the checkbox in the “Hold Entry” column. This means that orders will come into Shipedge with a “Hold” status.