Billing Preferences
Billing Preferences
- How are we being billed?
Upon signing up, one of the documents sent over to you from our team will be a DocuSign form. On this form you will fill out all the necessary information pertaining to how you wish to be billed- through a card (debit or credit), or directly through a bank account.
- Why am I being charged $200?
If you signed up for AutoPay, whenever your account balance goes below $10, the ShipEdge system automatically charges your payment on file $200 to cover the charge of shipping your orders. If you have not signed up for AutoPay, this charge will need to be made manually with our team. Oftentimes by this point your Kaerwell team will have reached out to you regarding this low balance status, and an email may have also been sent to notify you.
It is important to be prompt to respond when your account is in this Low Balance status, as we cannot ship out any orders until this is addressed.
- Kaerwell charges
For each shipment going out, you will be billed two transactions:
- Shipping charge: The actual cost of the shipping that Kaerwell pays to the carriers
- Fulfillment charge: $5 for each transaction
Occasionally there will be additional charges made to your account after a shipment that will be notated in the charge themselves. This only happens in the event that the carrier charged differently than what was originally quoted, or if there was an alteration made with the delivery. Such adjustments would include things like: delivery interception, address corrections, undeliverable returns, etc.
- How do I view my charges at the order level?
There are a few different ways and levels that you can view the individual and cumulative charges from orders. This helps to know if an item replacement might need to be sent out, if it would be more fiscally reasonable to resend, or reship an order. In order to see this information for an individual order, you need to go into your Orders tab, and select the Shipping# of the order in question
Once this number is clicked, it will open the invoice for that particular order. Scroll down to the bottom. Underneath the list of items there will be a Related Cost Information section that lists the handling charge as well as the actual cost of the shipping as well as the carrier and tracking information
The breakdown is therefore; $5 handing, and $9.22 for the price of shipping through USPS, for a total of $14.22 charged to your account to ship this order.
- How do I view my charges on a global level?
There are also times that you might want to see what all of your shipping and charges look like on a global level. This could be in order to estimate what should be charged to your customers for shipping, or for budgeting purposes, or just to determine your average shipping costs. No matter the reason, this is how to figure those numbers out:
- In your ‘Orders’ tab, near the middle of the screen on the upper bar, there’s a button called ‘Data Download.’ Click this.
- This opens a page that will show a number of different orders and their shipping prices. In order to specify what sort of range you’d like to see, input the data as necessary in the text boxes (or selecting dates by using the calendar buttons next to the text box)
- Once the information is there, simply click ‘Export to CSV,’ and the download will happen automatically!
- How do I view my account balance history?
If all you would like to do is see what the most recent charges and credits have been towards your account, it’s a simple matter of going to the same ‘Orders’ tab as before, and simply clicking the green or red number next to the ‘Current Balance’ text. This opens a new page where all changes to your account balance can be seen in order from most recent to oldest.
